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Shipping Policy
We ship our chocolates year-round to anywhere in the world! To prevent items from sitting in a UPS hub for an entire weekend, all orders received after 1 PM on Wednesday are usually shipped the following Monday. This will be determined on whether the shipping department can expedite the entire order before the UPS pick-up.
If your order is to be shipped outside of Indiana, due to the perishability of our chocolate products, overnight shipping is required to ensure that the chocolate is received in its best condition.
Shipping Charges (per recipient):
$9.95 - Orders shipped within Indiana and Ohio (UPS Ground)
$29.95 - Orders shipped outside Indiana and Ohio (Overnight Shipping)
$19.95 - Orders shipped outside and within Indiana and Ohio (2nd Day Shipping)
Call for Shipping - Orders shipped to Alaska or Hawaii will be reviewed and we will contact you with the proper shipping charges before processing your order.
Next Day - We use innovative cold packaging including Styrofoam cooler boxes & freezer jell packs to ensure that our product arrives to your door as fresh as possible. Unfortunately, because of the extreme temperatures during the warm summer months (May - October) we only ship next day outside of Ohio & Indiana.
Note - Most orders will ship within two days of receiving the order, however, because our product is made by hand in very small batches it may take up to one week to ship. We are not responsible for shipping delays due to weather, strike, or any circumstances beyond our control.
International Shipping - Orders for Canada will incur customs charges. Please be aware that gifts sent to Canada worth over $60 Canadian dollars is subject to customs charges. We have changed the website to reflect this and will charge an additional $10. Orders to other countries will be processed manually. We will contact you concerning shipping costs and custom issues.
We carefully inspect every item before shipping. Please report all damage immediately upon receipt, if your product is received damaged. Returned product must be in unused, and uneaten condition for refund.
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Ghyslain Chocolatier, Inc.
350 W Deerfield Rd
Union City, IN 47390
Phone: 765.964.7905
Toll Free: 866.449.7524
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