Shipping & Returns - Ghyslain Chocolatier IncGhyslain Chocolatier Inc

Shipping & Returns

shipping_chart

 

We ship our retail products using FedEx.  Therefore, we cannot ship to a P.O. Box. If you live in the Continental United States, you can use our online Shopping Cart to place your order.  Place your order by noon to ship out the same day. Orders placed after noon will ship out the following business day. However, because our products are made by hand in small batches, they are subject to inventory availability. 

Warm Weather Shipping 

During warm weather conditions, we will take extra precautions, including using innovative cold packaging including Styrofoam cooler boxes & freezer gel packs to keep your chocolates cool, ensuring your chocolates arrive in the best possible condition. When temperatures in the order’s destination city or anywhere along the shipping route reach 70°F, we urge you to select Overnight Shipping.

Orders leave our production facility Monday through Wednesday until 1PM to prevent items from sitting in a FedEx hub for an extended period of time. We will not be held responsible for items left unattended or not sent Overnight in warm weather conditions. From May to September, you may choose Ground shipping when delivery will occur within 1 day. (See map above.) These orders leave our facility Monday through Wednesday until 1PM.

Check temperature conditions here before placing your order! 

 

Call for Shipping

Call for Overnight or 2nd Day Saturday delivery. (Residential Ground shipping will deliver on Saturday.) Orders shipping to Alaska or Hawaii will be reviewed and we will contact you with the proper shipping charges before processing your order.

International Shipping 

International orders need to be processed manually. Please contact us for a quote. 

We carefully inspect every item before shipping. Please report all damage immediately upon receipt, if your product is received damaged. Returned product must be in unused, and uneaten condition for refund.

Note -  We are not responsible for shipping delays due to weather, strike, or any circumstances beyond our control.

Ready to order?  Shop now.

Main menu
There are no products